1. Order processing time

• Orders are usually processed within 24–48 business hours (Mon–Sat, excluding public holidays).
• During sales, peak season, or high order volume, processing may take a bit longer.

2. Delivery timeline (after dispatch)

Delivery time depends on your PIN code and courier coverage:

• Metro / Tier-1 cities: typically 3–7 business days
• Other cities / remote locations: typically 5–10 business days
  (Some areas may take longer due to courier constraints.)

3. Shipping charges

• Shipping fees (if any) are shown clearly at checkout based on your location and order value.

4. Tracking

• Once your order is shipped, you’ll receive a tracking link by email/SMS/WhatsApp (as applicable).

5. Address & delivery details

Please make sure:

• Your address includes PIN code, landmark, and a reachable phone number
• Any incorrect/incomplete address may cause delays or failed delivery

6. Delays & exceptions

We’re not able to control delays caused by:

• Weather, strikes, public holidays
• Courier service disruptions
• Local restrictions or force majeure

7. Damaged, missing, or wrong item

If you receive a damaged package or wrong item:

• Record an unboxing video (recommended)
• Contact us within 48 hours of delivery with photos/videos and your order number
  We’ll sort it out quickly.